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What to Do If a Package Is Stolen From Your Porch

What to Do If a Package Is Stolen From Your Porch
From Lifehacker - October 14, 2017

Last month, San Francisco had a weeklong heat wave, with temperatures in the 90s every day. 90-degree weather in the South where I grew up is the norm, but in SF where it never gets that hot and no one has air conditioners, it was reason enough for the city to send out emergency alerts to everyones phone in town. It was also reason enough for me to finally break down and buy a tiny air conditioner for my sweltering top-floor apartment. An air conditioner that I ordered via Amazon Prime, and despite me being home and anxiously awaiting its arrival, a package UPS decided to leave on my busy SF street where it was promptly stolen.

Or at least thats what I think happened. The package was marked as delivered at 5:05pm, and when I came down at 5:08 it was nowhere to be seen. So, now what? Having a package stolen is a huge pain, and something that happens pretty often, especially in big cities like New York and San Francisco where you often dont have a porch or discrete spot for deliveries to be left, and have to rely on the patience and kindness of your delivery service to actually call you when they arrive (mine didnt in this case).

What do you do?

Look For Your Package

This may seem like a no-brainer, but if the tracking info says your package has been delivered and its not sitting on your porch, look around for it. It wasnt the case for me, but depending on your home a delivery person might opt to put a package somewhere other than right in front of your front door.

The UPS website says that to check particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather.

Consider where you might have placed the item if you were a delivery driver looking to hide it. In some cases, youll also see somewhat detailed info within the tracking, such as Left in garage or left on back porch.

Contact Your Seller

Once youre positive the package is MIA, there are a few things you can do next. The best call, in my opinion, is to just contact the seller at this point. I contacted Amazon, and they actually told me that my air conditioner hadnt been delivered yet, despite the tracking, and that I could expect it the next day. I thought that was great news until the next day came and went and the package never arrived.

That said, when I contacted them the following day about the issue, they immediately offered to send a replacement out immediately or to give me a refund. Since the replacement wouldnt arrive before the heat wave ended, I opted for the refund.

Contact the Shipping Company

Talk to Your Credit Card

Avoid the Issue in the Future

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